Last update: January 13, 2026
1. Scope of this policy
This privacy policy explains how Clinique dentaire St‑Marc (“we”, “our clinic”) collects, uses, discloses, retains and protects personal information obtained through our website https://cliniquedentaire-st-marc.ca (the “site”). It applies to site visitors, individuals who contact us, and anyone whose personal information we process through a technological means (e.g., forms, email, analytics tools, online booking).
2. Definitions
- Personal information: any information that identifies an individual, directly or indirectly.
- Health information: sensitive personal information relating to a person’s health or dental care (e.g., reason for visit).
- Service provider: a company or contractor that helps us operate the site or provide services (e.g., hosting, booking).
- Cookies: small files stored on your device to improve the site and measure usage.
3. Personal information we may collect
3.1 Information you provide directly
- Identification and contact details: name, email, phone number, address (if provided).
- Communications: the content of messages sent via a form, email, or phone.
- Booking-related information: availability, requests, or information needed to schedule an appointment.
- Health information: only if you choose to provide it through a technological channel (e.g., reason for consultation).
3.2 Information collected automatically
- Technical data: IP address, device type, operating system, browser, pages viewed, date/time of visit.
- Performance data: error logs, load times, basic interactions with the site.
- Cookies and similar technologies: depending on your browser settings and, where applicable, your preferences.
4. How we collect your information
- When you submit a form on the site (e.g., contact).
- When you contact us by email or phone.
- When you browse the site (automatic collection of technical data).
- When you use a third‑party service accessible through the site (e.g., online booking).
5. Online booking and third‑party services
The site may include an appointment booking button or link that takes you to an external platform (for example, DocClik or another provider). Once you leave our site to use a third‑party platform, that provider’s privacy policy governs its collection and processing of your information. We encourage you to review it before providing any personal information.
6. Purposes (how we use your information)
We use personal information for purposes such as:
- Responding to your questions and messages.
- Managing appointments (requests, confirmations, reminders) and administrative follow‑up.
- Improving the site, its security and user experience (analytics, error diagnosis).
- Meeting legal and professional obligations, including record‑keeping where applicable.
- Preventing, detecting, and reducing the risk of fraud or misuse of the site.
7. Consent
We collect, use, and disclose personal information with your consent, unless the law allows or requires processing without consent. Consent may be express (e.g., a form) or implied depending on the context (e.g., responding to a request). You may withdraw your consent at any time, subject to legal or contractual requirements.
8. Disclosure to third parties
We do not sell or rent personal information. We may disclose it:
- To authorized service providers (hosting, maintenance, booking, analytics) who may access it only to perform their services.
- To professionals or partners involved in delivering services, when necessary and authorized.
- To competent authorities when required by law (court order, legal obligation, investigation).
- In connection with a business transaction (merger, acquisition), in accordance with applicable legal requirements.
9. Cookies, analytics and preferences
The site may use cookies and similar technologies. Some cookies are essential for the site to function. Others may be used to measure audience and understand how the site is used (e.g., traffic statistics).
You can manage or disable cookies in your browser settings. Disabling certain cookies may affect site features.
10. Retention
We retain personal information only as long as necessary for the purposes described in this policy and in accordance with applicable legal and professional requirements. Once retention periods are met, information is securely destroyed, anonymized, or archived, as appropriate.
11. Safeguards
We implement reasonable safeguards proportionate to the sensitivity of the information, including access controls, technical protections, internal procedures, and the use of reputable service providers. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
12. Privacy incidents
In the event of a privacy incident involving personal information, we take reasonable steps to reduce the risk of harm and prevent similar incidents. We will provide any notices required by law when the incident presents a risk of serious injury or harm.
13. Your rights
Subject to legal exceptions, you may:
- Request access to your personal information.
- Request correction of inaccurate, incomplete, or ambiguous information.
- Withdraw consent for certain uses (which may limit some services).
- Request information about how your personal information is used and disclosed.
- In some cases, request a computerized copy of your information in a structured, commonly used technological format.
14. Minors
The site is not intended to knowingly collect personal information from minors without a parent or guardian’s authorization where required. If you believe a minor has provided personal information without authorization, please contact us so we can review the situation.
15. External links
The site may include links to external websites or services. We are not responsible for those third parties’ privacy practices. We encourage you to review their policies before providing information.
16. Privacy officer and contact
Privacy officer in charge of the protection of personal information: [name and title]
Clinique dentaire St‑Marc
Address: :1430A st marc street, Montreal, QC H3H 2G4
Phone: 514 937-0240
Email: clinique1430@hotmail.com
To exercise your rights, ask a question, or submit a complaint, contact us using the details above. To process your request, we may need to verify your identity.
17. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.